Reimagine Care Team, Patient and Family Communication

Industry Insights Webinar

Now, more than ever, meaningful human connections are needed in healthcare. For families and friends at home or in a waiting room, receiving status updates about their loved ones in a hospital reduces the levels of worry and stress. Learn how Lehigh Valley Health Network is using a mobile app to send secure texts, photos, and video updates to patients’ loved ones to help ease their emotional and cognitive burden. These meaningful images and words provide needed connectivity and transparency.

AONL members and non-members: Complimentary

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Objectives

Discuss the potential feelings of worry, anxiety, isolation, and stress that patients and their love ones may feel before, during and after a surgery or a hospital stay.
Explore solutions that can help reduce anxiety and improve the healthcare experience for patients and families during and after COVID-19.
Discover how the perioperative team at Lehigh Valley Health Network uses a mobile app to send secure texts, photos, and video updates to patients’ loved ones.
Measure the potential impact that human-centered technology has on HCAHPS scores.

Presenters

Hope Johnson, DNP, MBA, RN, CNOR, NEA-BC, Administrator of Perioperative Services, Lehigh Valley Health Network
Rhonda Collins, DNP, RN, FAAN, Chief Nursing Officer, Vocera

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